Privacy Policy pantas44 — Your Personal Data Protection

Pantas44 ("we", "Platform", "company") values the trust you place in us when you register and use our online casino platform. This Privacy Policy is written in plain language that Malaysian users can easily understand, free from confusing legal jargon, because we believe transparency is the foundation of trust.

This policy applies to all personal information collected through the official pantas44 website at pantas44.win, the pantas44 mobile app for Android and iOS, and any communications between you and our team via Live Chat, email, or other channels provided.

We recognize that personal data is a trust placed in us, and we take full responsibility for handling it with integrity. Every decision we make regarding data processing prioritizes the interests and safety of our members.

Pantas44 collects your personal data in various ways as you interact with our platform. The following is a clear overview of the categories of data collected and their purposes:

For the KYC process, we may request copies of official identification documents such as a national ID or passport, as well as proof of current address such as a bank statement or utility bill dated within the past three months. These documents are stored in an encrypted environment and can only be accessed by specifically authorised personnel.

Every use of your personal data at pantas44 has a lawful basis and a specific purpose. We do not process data arbitrarily. The following are the primary ways we use the information you provide:

• Account management: Creating, verifying, and maintaining your member account, including login processing and account security.
• Transaction processing: Verifying and processing deposits and withdrawals securely, ensuring all fund flows are legitimate and accurate.
• Legal compliance (KYC/AML): Fulfilling legal obligations related to identity verification and anti-money laundering.
• Service improvement: Analyzing aggregated usage patterns to improve user experience, platform performance, and game design.
• Customer support: Handling your inquiries, complaints, and support requests efficiently and effectively.
• Platform security: Detecting and preventing fraud, unauthorized access, account abuse, and other suspicious activity.
• Service communications: Sending important notifications regarding your account, transactions, and policy changes that affect you.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.

Pantas44 understands how sensitive your financial and personal information is. We maintain a strict policy on data sharing — we do not sell or rent your personal data. However, under limited and controlled circumstances, we may need to share certain information with the following parties:

• Licensed payment processors: To facilitate safe deposit and withdrawal transactions. They only receive the data necessary for payment purposes.
• Gaming platform providers: Game software developers may receive limited session data to ensure game integrity and the resolution of technical disputes.
• Regulatory authority: When required by our operating licence for audit, compliance, or legitimate investigation purposes.
• Law enforcement agencies: When a valid court order or legal requirement is issued, we are obligated to cooperate with the relevant authorities.
• Technical service providers: Cloud infrastructure and cybersecurity companies that help us operate the platform — subject to strict data confidentiality agreements.

All third parties that receive data from pantas44 are bound by strict data processing agreements and are only permitted to use that information for agreed purposes. We conduct regular security assessments of all service partners to ensure their data protection standards are on par with ours.

Your data security is pantas44's top technical priority. We continually invest in the latest security infrastructure to ensure your information is always protected against increasingly sophisticated cyber threats.

• 256-bit SSL encryption: All communications between your browser or app and pantas44 servers are encrypted using the latest TLS protocol, preventing any data interception attempts during transmission.
• Secure data storage: Sensitive data such as passwords is stored using irreversible one-way hashing. We do not store passwords in plain text.
• Two-factor authentication (2FA): An additional security layer is available for all member accounts to prevent unauthorized access even if your password is compromised.
• 24/7 security monitoring: Our threat detection system operates around the clock, identifying suspicious activity and responding in real time.
• Restricted data access: Only specifically authorized personnel who have completed security training may access member personal data, and all access is logged for auditing purposes.
• Regular security audits: pantas44 undergoes regular independent security audits and penetration testing to identify and address any vulnerabilities.

Pantas44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They play an important role in ensuring the platform runs smoothly.

• Essential cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled as the platform will not function without them.
• Functional cookies: Storing your preferences such as language, display settings, and recent game history for a more personalized experience.
• Performance cookies (analytics): Collecting aggregated information on how users interact with the platform to help us improve its design and functionality.
• Security cookies: Used to detect unauthorised access attempts, protect against CSRF attacks, and monitor suspicious activity.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect your ability to use certain features of the pantas44 platform. For more information on managing cookies in your browser, please refer to your browser's help documentation.

As a pantas44 member, you have certain rights regarding your personal data, which we take seriously. These rights can be exercised by contacting our privacy team through the channels stated at the end of this policy.

We will respond to all requests related to the above rights within 30 days of receipt. If a request is complex or involves a large volume of data, we will notify you and the response period may be extended to up to 60 days.

Pantas44 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable laws and regulations.

• Active account data: Retained for the duration that your account remains active at pantas44.
• Financial transaction records: Retained for a minimum of 7 years after a transaction occurs, in line with financial law requirements and AML compliance.
• KYC records: Retained for a minimum of 5 years after the termination of a member's relationship, in accordance with regulatory requirements.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Aggregated analytics data: May be retained longer in anonymised form that cannot be linked to any individual.

Pantas44's technical infrastructure operates from data centers located in regions that meet international data protection standards. Any cross-border data transfers are carried out with appropriate safeguards, including standard data processing agreements and adequate technical and organizational measures.

Pantas44 is an online gambling platform strictly permitted only for individuals aged 18 and above. We do not knowingly collect or process personal data from any individual under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who become aware that their child has registered on our platform are encouraged to contact our support team promptly.

Pantas44 reserves the right to update or amend this Privacy Policy at any time in accordance with changes in law, technology, or our business practices. Any changes made will take effect immediately upon the latest version being published on our website.

For changes deemed material or that significantly affect your rights, we will notify you through one of the following methods:

• In-account notification on your pantas44 account upon your next login
• Email to the address registered to your account
• A prominent notice on the pantas44 website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this page always reflects the latest version of the policy currently in effect.

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the pantas44 privacy team is ready to assist you. We are committed to providing accurate and meaningful responses within the timeframes stated.

To expedite the process, please provide your account number, the type of request (access, correction, deletion, etc.), and any relevant specific details. We may need to verify your identity before processing any request involving sensitive data — this is a security measure we implement to protect your interests.